service

We had booked online for the movie spy on saturday evening. It was the 8.15 show. At the starting time specified on the ticket, the cinema had still not opened for people to go inside as they were still busy cleaning. We had then waited another 10-15minutes. Once they had opened the cinema we went in and as we were walking in some guy told us that we are in the wrong cinema and jurassic world was now showing there, not the movie spy.<br> We were then told to rush to the other cinema as the delay had now made us late for the movie. When getting there we had seen that the layout of the seats were different and there was now confusion with the seating. The seats we had originally booked were non existent and we just had to sit anywhere. In the process we had also lost out on the lovebird seats initially booked. We were extremely disgusted by the service as not a single ster-kinkor employee advised us on this change. <br> <br> I was also on crutches and had to wait stand around for 15 minutes for the wrong cinema to open, then had to walk all the way to another cinema. This was a huge inconvenience and extremely uncomfortable hovering around on crutches waiting for the wrong cinema to open.