SECOND AWFUL EXPERIENCE WITH STER KINEKOR

Last Saturday (8 September), 3 friends and I went to watch Bookclub at Cinema Nouveau at Rosebank. When the movie started we realised that the sound was too soft. No one could hear what was being said and the sound of popcorn being eaten and rustling papers actually drowned out the sound of the movie! I decided to go call someone to assist. I could not find any Ster Kinekor staff! The cues at the concession stand and the ticket counter were very long and they were the only staff I could see. After standing in the cue at the concession stand I was told I should speak to the person at the ticket counter. I then waited in that cue to tell the gentleman behind the ticket counter that there was no sound in Cinema 10. He then called a lady who came into the cinema with me and confirmed that it was ridiculously soft and she would turn it up. At this point, I had missed 20 minutes of the movie and in my absence, someone had knocked over my entire box of popcorn. The lady came back to check the sound. At this point, there was music playing in the movie and it seemed all was okay. As soon as the movie went back to regular talking, we could hear the movie next door loud and clear. At this point, I gave up. What an awful waste of over R80 per ticket. Not to mention the money spent on popcorn that would never have been knocked over had I not needed to leave the cinema to find a staff member to turn up the volume which should have been checked prior to the movie starting.