Seating problem no assistance

Trust you find this email well, I have attached receipts of the movie Acrimony myself and a friend went to watch last night. As you can see time on the slip was at 7pm we came and booked the tickets. Reason being we know its Tuesday and how full it gets and we wanted specific seats. We got the seats we came for however after getting our popcorn and entering the cinema to be seated our seats were taken we informed the people sitting there that this is our seats as per the ticket they refused to get up and people around them was commenting "just go sit somewhere else" which we said no to as we paid for these specific seats came early for that reason they still refused to get up bearing in mind the movie has already started.

The only seats which was available was now isle seats we went to tell the lady working there and she had to call someone to come assist us when we got back inside the movie was now already 10min into it and the guy politely told us to go sit on open seats which was Isle seats. We decided just to take the isle seats as we were missing out on the movie.

I honestly don't feel this is fair as we were not even assisted by the Ster Kinekor staff, we paid for specific seats and we ended up sitting on Isle seats and still missed 15min into the movie now. I would please like a reply as I was not happy with the service received and our evening was spoilt.

Look forward to hearing from you