Seat Missing in Cinema please provide more than We apologetic for the inconvenience

<p>I booked seats in Ster-Kinekor Brooklyn theatre. It was rather full, we were 6 people. During the booking process there was only one row where we could be seated next to each other. When arriving at the cinema, the one seat was removed. Physically not there and the air-conditioning didn’t work.</p> <p> </p> <p>I used Ster-Kinekor’s official channels to complain about the seat and air conditioning, received a auto response with case number and will be contacted with in 24 hours, however never was contacted, its several weeks later. I wrote several email, with case number as reference and haven’t received a single response.</p> <p>If believe one shouldn't be able to book the one seat which was physically removed.</p> <p>After posting on Hello Peter on 28th November 2016, Received a response 31st January 2017 (months later)</p> <p> </p> <p>We apologetic for the inconvenience</p> <p> </p> <p>Seat was not there, and we were able to book it, so sitting on the floor was inconvenience? This was completely not enjoyable and horrible experence</p> <p> </p> <p>I would like more than that please</p>