1 reviews | Active since Oct 2017
SCREEN WENT OFF WHILE WATCHING THE MOVIE
Saturday , the 07th April 2018 at 19H45 me and partner visited Ster-Kinekor Southgate Mall to watch, Acrimony by Tyler Perry, the movie was suppose to start at 19H45 and finish at around 22H00, as we got in the cinema to watch the Movie it was dark the screen was off, no lights had to go back and wait outside for 20H00, it was exactly 21H00 when the screen went off while we were watching the movie and we all had to leave as issue was not being resolved and never got our refund.
Dear Angela,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Angela,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor