Ruined the Experience

<p>My husband and I decided to have a family outing (not something we do regularly, as he works all the time, and we tend to prefer to spend "quality time" together with our children.)</p> <p>We decided that we would take our daughters to the movies. For our 2 1/2yr old daughter, this was her first experience going to the cinema. Due to it being a bad time of the month financially for us, we decided to use my eBucks.</p> <p>I had contacted the Ster Kinekor head office / customer call centre that morning, as was pleasantly informed that we could absolutely use our eBucks, "all we had to do was go to the branch / movie house and we could purchase our tickets there."</p> <p>We climbed in the car and drove to the Eastgate branch seeing as they were the only branch to still be showing "Moana". Upon arrival, we were quickly shut down by the cashiers, saying that "their system" does not work, and that we should have bought an eBucks voucher before hand - or something to that effect. When I asked to speak to a Manager, it took forever, waiting for the Manager to amble to us. We were again informed that the call centre "says whatever they like to the customers" and that they cannot accept my eBucks card. <br />At this point my children were so excited to go to the movies, how could we go home?? My husband and I did not have the money to pay for the tickets etc, and therefore had to use my daughters BIRTHDAY MONEY (as we were going to get her something from the shop after the movie) to pay for the tickets. <br />Needless to say that she enjoyed the movie, but was distraught that she could then not buy her present!!<br /><br />I am utterly disgusted at the blasé and "don't care" attitude of Ster Kinekor and the East Gate branch in particular. I would appreciate feeback in this regard and expect a refund / exchange for my eBucks so that I can purchase my daughters gift for her!!</p>