HP
Helen P

1 reviews | Active since Apr 2015

04 Apr 2015, 09:20

Ruined prestige experience

After driving about 2 hours to get to Sandton, went in to the prestige cinema that i booked 2 weeks in advance to watch this movie.At the 11 o'clock show one lady came out complaining she wanted her money back and told me to return my goods as ster kinekor had just ruined the movie for her. <br> <br> Driving so long and the suspense of wanting to see it i went through to see it at 14:00. Started off fine, but then it would go blank, could hear voices and then no visual, other times the movie would just stop. Frustrated i wanted to speak to the manager, after waiting for him he arrived and i asked him how can they still be screening a movie which they know they had technical difficulties in the previous time slots anyway. Do they just hope no one will complain? <br> <br> At the end of a long story in and out the cinema several times i got refunded but had to try find clips on the internet to make my own assumption on what happened.<br> <br> My anger is you paying a \Prestine"price as it prompts you before you close your booking but the most important thing THE MOVIE is not of prestine quality and neither does the manager bother to treat you any different.<br> <br> Total waste of the petrol all the way to Sandton """

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply10 Oct 2016, 13:20
Official

Thank you for taking the time to contact Ster Kinekor, your feedback is important.

Due to circumstances beyond our control this complaint could not be attended to. Should you still require assistance, please feel free to contact us at ***/***(MOVIES)