RUINED MY VALENTINES

On Sat the 14th of Feb (valentines day ) I secretly booked a month ago for 50 shades of grey prestige cinema for my wife. at 1800 the power went out due to load shedding . this is not ster kinekors problem , however the problem came in from there . Ster Kinekor closed and was sending there customers away . I went to speak to the manager and she confirmed she will assist me and rebook y tickets for the next night . the following morning sun 15th Feb I checked the load shedding schedule only to see that rosebank will be out again at 1***. I immediately tried to get through to the ster kinekor call centre . I finally got through at 1235 and spoke to a lady who assured me she has confirmed my tickets for sun night 2000 at prestige like originally booked . Please note I stay in Kempton . when I got to sandton at 2000 , there was no booking made and all cinemas were full . NO MOVIE for me or my wife . NO VALENTINES for us . the service is absolutely pathetic. People like this should not get away with their low service standards . Actual people are affected and hurt from there lack of care or compassion . I am shocked at Ster kinekor . I will be taking this further until resolved