RUDE STAFF AND MANAGER MADE ME LATE FOR A PRESTIGE MOVIE!!

I went to Rosebank Prestige and for the first time in 20 years of going there I realised how bad their service has become! The amount of my popcorn and cooldrink was visibly low and yet their prices have doubled. A prestige ticket now costs R220!! Yet their prestige section was not stocked with its own popcorn and cold drinks and I had to wait for them to bring the snacks from the front. Then they bring them not filled correctly for the money you paying. I had to call the manager as the rude and disrespectful staff (Clarrisa) refused to fill a little more popcorn. It was quite petty!! The high and mighty Ster-kinekor have become misers. The manager took 5 minutes to stroll from his office and then gave me excuses and explanations which was so unnecessary. If I pay for something I expect the correct amount to be supp****, end of story! The unprofessional manager went on about how long he was a manager there and he doesn't remember me coming there for 20 years! All this time wastage made me miss the first 7 minutes of this very expensive movie!! Unacceptable! Despite me telling this manager I am getting late for the movie they continued to debate and fight. As I walked away, I heard the 3 of them saying that at least I should be nicer to them! What an audacity, Clarissa was rude with me from the beginning with her smirking and laughing and her manager was so unprofessional and handled everything very badly. Where has the customer service gone?