Rude assistants and awful experience

<p>I wanted to book a movie from my cellphone app, like I always do except that it didn't work. I had to reset my password multiple times and when I eventually got signed in, it showed that I had zero points and no clubcard. I resorted to the website from my laptop just to be dissapointed all over again. I guess you are in the process of updating your website as I used to log in with my clubcard number.</p> <p>After some time I decided to drive to The Grove where I wanted to watch the movie. When I arrived there, only one self-help kiosk worked and two ladies employed by you stood there. They did not redirect people trying to use the other (out of order) kiosks, they just laughed at them. (There was nobody at the general ticket sales cashier section)</p> <p>I believe that Tuesday's are one of your busiest days, this is ridiculous. When I eventually got helped the tickets I was trying to book was sold out. I was also informed that one clubcard = one Tuesday half price ticket. In the past this wasn't the case. I read through your terms and conditions, yes you can change the benefits as you like and whenever you like. Just notify people at least! I really do hope you get your app and website sorted. This was really an awful experience!</p>