Rude and *********** staff

<p>On 1 May 2017, my girlfriend and I booked tickets online for a movie at Cresta. The website crashed and charged the credit card without booking the movie. When we got to the movie, we needed to re-book at the automated machine. The machine froze and booked for the wrong time.</p> <p>While the buggy technology that Ster Kinekor uses is annoying, the worst part is how Thumi, the so called "manager" handled the situation. Even before we explained our situation, she was defensive and rude to us. She treated us like ********* and expected us to cancel our incorrect booking and forego our Vitality discounts and pay full price - which we refused to do since we had already had our fair share of issues with the booking system.</p> <p>In the end, the situation was resolved. My grievience is that we had to endure Thumi's bad behavior and incompetence in order to see the movie.</p> <p>I won't be returning to Cresta Ster Kinekor. My only request is that Thumi gets some customer service Training or gets moved to the back office away from the customers.</p>