ROTTEN SERVICE

<p>Saturday 06 May 2017 Ive decided to take my son for the 14H30 movie at Cresta Shopping Mall. My first time making use of the cinema as I have moved to Johannesburg recently but what a bad experience. Upon arrival Ive noticed that the staff is short and the queue are long. After 20 minutes in the queue, still not moving and people are getting irritated including me. One consultant at the desk where you purchase movie tickets. Then I went to the selfhelp desk in order to print my movie tickets, then the printer got an error. Ive asked my son to stay in the queue as I am going to stand in the line to get popcorn and cooldrink. At that counter after standing in a line for more than 30minutes, they told me I need the slip from the movie counter in order to purchase and they were so rude and unprofessional. This was the last straw and I called the supervisor. One guy who was running around in assisting people and I told him ive missed my movie and need to reschedule for another day. He agreed and reschedule. After another 30minutes I finally left.. I was sooo disappointed in the Ster-kinekor Cresta Mall and I will never go there again!! There is no person who can give you information on how to go about collecting your refreshments or movie tickets if there is errors!! Customer service sucks and a lot of people had to turn back and get refunds because of lack of staff and professionalism...Never again!!</p>