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Chris C

1 reviews | Active since Dec 2016

16 Apr 2018, 12:10

Rosebank Nouveau

Last Wednesday 11 April 2018, a friend and I went to see '7 Days In Entebbe', the 2:00 pm viewing which was in Cinema 10 at Rosebank Nouveau.

I bring the following incidents to your attention:

. At the confectionary counter, there was no bottled water for sale.

. Cinema 10 had no air-conditioning, and so we the viewers had to swelter throughout the viewing.

I did bring the lack of air-conditioning to the attention of the staff who pointed out the 'manager', but the lady had no solution to offer, as she disappeared through a door clutching her lunch.

Ster Kinekor is in the 'people' business and relies on us, the patrons, to frequent your cinemas. Please try and get it right!

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply17 Apr 2018, 12:50
Official

Dear Chris,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor