Rip-off with exceptionally poor service.

we were 10 people from a retirement village and friends who went to see Where the Crawdads Sing in Rosebank Cinema 8 at 16:15 on 23rd September 2023. After 20 minutes sitting in darkness an image appeared on the screen, but it was stationary. Eventually one person went and reported it. After a further wait the film actually started, or more exactly continued. This meant that we had missed a vital part of the start of the film. Why was the theatre in darkness when they knew that tickets had been sold, especially to elderly people? Why did we need to report it? Why didn't they restart the film from the beginning? This isn't the first time we have had to walk into a blacked out Theatre, or had to contact someone to fix the lighting but certainly this is the first time we haven't seen the complete film. Sloppy and uncaring management need to get their act together. The only good thing I can say is that the foyer attendants are excellent and helpful but management are the pits.