cM
charmaine M
1 reviews | Active since Jan 2016
02 May 2019, 10:29
******* ONLINE SYSTEM!!!
I booked 3 movies tickets online for Avengers in fourways yesterday for 17:45, After the booking was completed .The online system booked me for carnival city instead of Fourways. No reference number was given to me but My money was debited. R339.00 My family and I had to travel all the way to Carnival City. Where it was fully booked and they could not assist without the reference number even after showing them the proof of payment . We had to pay for the next movie at 8 PM.Your call centre department is a waste of airtime I was on hold for more than 35 mins. I want my MONEY BAC**** Your service is disappointing.
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Ster-Kinekor's replyOfficial
08 Jun 2019, 15:35 Good Day Charmaine
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply08 Jun 2019, 15:35
Official
Good Day Charmaine
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor