Ridiculous delay in refunding overcharge

<p>On 25th November 2016 I called the Ster Kinekor call centre to book movie tickets. Whilst my bank got debited with the amount, the booking got cancelled on the system due to system maintenance that was going on at the time. I have made numerous calls to the call centre regarding my refund and it is almost a month later and no one has any idea of when that refund will take place! This is absolute nonsense! How long does it take to process a refund vs how long it takes to debit customer's accounts??? </p> <p> </p> <p>Seriously pathetic service!!!</p>