SG
Shelley-Ann Grammer
1 reviews | Active since May 2019
06 May 2019, 10:08
REWIND MOVIE AT THE END OF THE FILM
I have mailed Ster-kinekor twice and have not given feedback or even apologized. I saw Avengers End Game on 1 May, 2pm show at the Ster-Kinekor branch. Just before the end of the movie and at the best part, the screen went blank BUT the sound was playing. Then the image went on after awhile and the sound was out of sink. The technicians had to rewind the movie to a certain point to play the rest of the movie!!!
THIS IS THE WORST EXPERIENCE EVER, ESPECIALLY FOR A MUCH ANTICIPATED MOVIE!!
Helpful (0)
Replies (2)0
Replies (2)
Ster-Kinekor's replyOfficial
08 Jun 2019, 13:23Good Day Shelley
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply08 Jun 2019, 13:23
Official
Good Day Shelley
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
SG
Shelley-Ann Grammer's updateReviewer Update
10 Jun 2019, 09:24The last communication i received was on the 7 May and i never heard back. doubt you will be doing anything regarding what happened. It was a very disappointing experience with Ster-kinekor
SG
Shelley-Ann Grammer's update10 Jun 2019, 09:24
Reviewer Update
The last communication i received was on the 7 May and i never heard back. doubt you will be doing anything regarding what happened. It was a very disappointing experience with Ster-kinekor