Request for a Refund

<p>I wanted to make a booking with Fifty Shades Darker for Friday, 24 February at the Cradlestone Mall (Krugersdorp, Gauteng)in the Prestige Cinema. I used my Vitality Cards and was assisted as I am unfami**** with the booking process. Upon receipt of the booking confirmation (75398), I realized that your system defaulted the booking cinema to Baywest (Port Elizabeth). I immediately contacted your call centre and spoke to Luchandra who advised me that if the booking was made in my error "it was one of those things and she cannot do anything about it".</p> <p>In my personal opinion, I do not agree with your so-called policy as I feel this was not my fault and cannot be held accountable for a system that defaults. I am not impressed with your level of service and will refer this to the NCC and lodge a complaint on Hellopeter.com.</p>