1 reviews | Active since Oct 2015
Repeatedly let down, completely awful!
<p>This is not the first time posting to Ster-Kinekor, again I have to go to extreme lengths to get help. My online Ster-Kinekor profile on your website does not show the correct card thus there aren't any points or benefits. It is as if my e-mail address is connected to another (wrong) card. Today I went to The Grove Mall to sort out this issue, the lady which helped me told me that they can't do anything and that I will not be able to use the online system anymore. She was not really interested in helping me and just told me I can't use the card. Did I buy the card for nothing? Have I been earning points for nothing? Have your updated website taken away my ability to book tickets online?</p> <p> </p> <p>Can your technical team assign the correct card number to the correct e-mail address, please?</p>
Today I received an email from Ster Kinekor as I also lodged a complaint on their website about a month ago. The email reads: " ********** you for taking the time to contact Ster-Kinekor.We apologize for the delayed response.You will need to create a new profile for your fiance.Please send us the proof of the movie tickets , so we can load your points.We apologize for any inconvenience caused.Kind Regards Ster-Kinekor " with case number: Case CAS-40608-Q2G0B4 STK: ********** 000265. Firstly, this has no feedback on my own card. Secondly, when I logged onto website now to see if my actual card is linked to my email address I realised that it is not. Thirdly, I have been part of the Ster Kinekor program for years now, you surely don't excpect me to have kept ALL of my movie tickets. Lastly, the feedback on my fianceé's card is very vague, do we have to activate the card again? And if that's the case does she also have no points? This makes absolutely no sense. It is a month later and nobody have rep**** on my HelloPeter complaint. My request stays the same:
1. connect the correct email address with the correct card/ card number (for me)
2. connect the correct email address with the correct card/ card number (for my fianceé)
3. the points we have earned thus far should reflect on the correct cards, if not fix it
Today I received an email from Ster Kinekor as I also lodged a complaint on their website about a month ago. The email reads: " ********** you for taking the time to contact Ster-Kinekor.We apologize for the delayed response.You will need to create a new profile for your fiance.Please send us the proof of the movie tickets , so we can load your points.We apologize for any inconvenience caused.Kind Regards Ster-Kinekor " with case number: Case CAS-40608-Q2G0B4 STK: ********** 000265. Firstly, this has no feedback on my own card. Secondly, when I logged onto website now to see if my actual card is linked to my email address I realised that it is not. Thirdly, I have been part of the Ster Kinekor program for years now, you surely don't excpect me to have kept ALL of my movie tickets. Lastly, the feedback on my fianceé's card is very vague, do we have to activate the card again? And if that's the case does she also have no points? This makes absolutely no sense. It is a month later and nobody have rep**** on my HelloPeter complaint. My request stays the same:
1. connect the correct email address with the correct card/ card number (for me)
2. connect the correct email address with the correct card/ card number (for my fianceé)
3. the points we have earned thus far should reflect on the correct cards, if not fix it
We apologise for the inconvenience caused,please contact our ticket line or customer care so that you can be assisted on this matter or next time you go to the cinema ask for cinema manager to assist .
We apologise for the inconvenience caused,please contact our ticket line or customer care so that you can be assisted on this matter or next time you go to the cinema ask for cinema manager to assist .