PS
Paul S

1 reviews | Active since Oct 2015

19 Jun 2017, 15:22

Repeatedly let down

<p>Roughly six months ago I lodged my first complaint with Ster-Kinekor, this is my third time on this platform. </p> <p> </p> <p>Still no solution, online booking isn't working correctly and somehow after years of loyal support I lost all my points on my account. Absolutely ridiculous. This is pathetic to say the least. Will give Nu Metro's loyalty card a try and urge everyone else to do the same. Please cancel the two acccounts and all relatives' accounts, will provide you with their details. Thanks. </p>

0
Replies (2)
Ster-Kinekor
Ster-Kinekor's reply19 Jun 2017, 17:12
Official

Good Day Paul

Please accept our sincere apology.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor

PS
Paul S's update10 Jul 2017, 09:22
Reviewer Update

It is three weeks later, what happened to contacting me in 24 hours? Every time I get my hopes up you let me down. I've been trying to sort out this very simple issue for a very long time now. This is exactly what happens when big companies don't care about individuals. Awful.