Repeated Issues with Mobile App Ticket Purchases

I am writing to express my frustration with the repeated issues I have encountered while attempting to purchase tickets through your mobile app. On three separate occasions, I have experienced errors that prevented me from completing my purchase. Each time, I am left waiting for 20 minutes for the hold on my Vitality cards to clear before I can attempt to buy the tickets again.

Unfortunately, these incidents have often occurred just minutes before the film was scheduled to start, forcing me to leave without being able to watch the show. This has been a highly inconvenient and disappointing experience.

I kindly request that you investigate and resolve this issue promptly to prevent it from happening in the future. Your assistance in this matter would be greatly appreciated.