Refused refund, refused show

I purchased 2 tickets online to watch the 8pm show at Parrow center with a regular combo. When I arrived at the cinema I was told I can't redeem my ticket because the are expecting loadshedding. They made made effort to reinburst me. Their solution was for me to watch the movie and the power cuts they will give me tickets to watch again. I was then told the other alternative was for me to call their ticket line for a refund even though they are are to see my purchase online. I was required to send proof of my transaction. No compensation was given for this inconvenience all I hit was the Manager telling me that I should check the loadshedding schedule next or visit a different branch. Customer service was repugnant. All this hassle to get this fixed by myself for choosing to visit sterkinekor instead of nu metro.