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khathutshelo D
1 reviews | Active since Jun 2014
13 Jun 2019, 10:16
Refund taking forever and empty promises - CAS-198064-J8C0Y2
I purchased the Avengers-End Game movie ticket online on 1st May 2019. A deduction went through from my account but the online page stopped working and I didn't get a booking confirmation. I then went to the Ster-Kinekor (Forest Hill city) and they swiped my card and told me the booking wasn't successful and i'll be refunded back, I had to purchase another ticket there again to watch the movie. I logged a ticket on 2nd May CAS-198064-J8C0Y2. I've since been making follow-ups and told it's been escalated to Finance. I'm really not happy with Ster-Kinekor's service hence I came to Hellopeter
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Ster-Kinekor's replyOfficial
13 Jun 2019, 10:42 Good Day Khathutshelo
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply13 Jun 2019, 10:42
Official
Good Day Khathutshelo
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor