Refund system never online.

Sunday 2 December. 10 Mins before movie starts.. load shedding. No power. I understand that's out of your control. I was promised a refund. It didn't happen. Call on Monday.. system is offline.. No one can help me. Call back later.. same excuse. Call back Tuesday, today, again, same issue. Is your system online EVER? I movie quite often.. this is the first time I had to ask for a refund, and believe me, Nu-Metro sill be seeing a ****e load of me and my family in the future. I don't know *** Ester did to become the manager at your branch at the Grove but it sure as fack isnt about customer service.. because shes got none of that, let me tell you. Could not care less about people standing in line shouting for refunds. When I book movie tickets through the call center I never have a problem.. but when it's for a refund suddenly nothing is online. Funny isn't it?