CM
Cynthia M
1 reviews | Active since Jun 2011
30 Nov 2019, 20:41
Refund request
I did the SK subscription Club thing which is supposed to deduct R249 a month but. It deducted for this month so I went to the cinema in Richards Bay which is the closest cinema for me. When I got there I was sent away and I was told to try and get my refund because Richards Bay does not do subscriptions so I sent an email to sterkinekor and somebody responded and said I must give a reason for wanting to cancel even after I explained everything on my initial email. I really want my refund please
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Replies (2)
Ster-Kinekor's replyOfficial
02 Dec 2019, 14:55Good Day Cynthia
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Ster-kinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Ster-kinekor
Ster-Kinekor's reply02 Dec 2019, 14:55
Official
Good Day Cynthia
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Ster-kinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Ster-kinekor
CM
Cynthia M's updateReviewer Update
07 Dec 2019, 17:24Good day
I have received my refund today, thank you very much. You guys are pleasantly professional again :)
I have received my refund today, thank you very much. You guys are pleasantly professional again :)
CM
Cynthia M's update07 Dec 2019, 17:24
Reviewer Update
Good day
I have received my refund today, thank you very much. You guys are pleasantly professional again :)
I have received my refund today, thank you very much. You guys are pleasantly professional again :)