Refund Promised but NOT Given

Refund Promised but Outstanding since 14th April Already - Unacceptable. CAS-195067-D8C7H4 I have usually been quite impressed with the Ster Kinekor group, but lately I am being left in serious question concerning their ethics and approach to client relations. In short I attempted to purchase 3 x Tickets to a movie on 14th April using their Mobile App. Although the money was taken from my bank account, the transaction failed to complete on the app. I immediately phoned in to their customer care where they confirmed the booking was successful, and I was informed the funds would be returned automatically in 2 to 3 working days time. After a week nothing had been refunded yet, so I phoned in again and was informed that a manual refund had to be done, and in order for this to be completed I would have to email in my details, bank details as well as a bank statement showing the money going out of my account and that nothing had been refunded back in again. I did this on the 24th including everything required from me. Fast forward to today (6th June) and STILL no refund (despite at least 3 follow up calls and emails to see what the delay is). I keep getting the same generic answer. "All the reletive documents have been received from my side, but the refund still needs to be processed by the finance department" My question is: How Long can it possibly take to process a simple refund? We are going on 3 weeks already!!! Am i EVER going to get the refund promised me? or are you instead intending on *****ing my money? We are now moving away from disappointing, to rather a more, unacceptable arena of customer service. C'mon Ster Kinekor, surely you can do better.