REFUND DUE TO ME FOR ONLINE BOOKING THAT WAS UNSUCCESSFUL.

Good day...

I have made a booking online on the 23 December 2018, for 2 tickets + 2 regular popcorn with cool drink.. Amounted too R311. 80, but did not received confirmation. I phoned Sterkinekor on the 24th December 2018 and the gentleman advised me that he had several queries and I would be refunded during the co**** of the week.. He also advised me to make another booking because the first one was unsuccessful. So I went to Baywest Mall Port Elizabeth and made the booking there.

As from the 24th December I have not yet been refunded. I have phoned again today the 29th December 2018 and the gentleman advised me to email them proof of payment (my bank statements) with the transactions. I have done so.

I am deeply disappointed in Sterkinekor. They knew that there were a error on site and not tell the clients not to book online. They quick to take your money out of your account, but not quick to refund you your money if they make a mistake. Can you please rectify your mistake and refund me my money due with immediate effect.

CASE NUMBER RECEIVED ON THE 29TH DECEMBER 2018 ( Reference Number : CAS-182951-N5Z5W4 )

Thank you Regards Amorien