Refund due since 14 Feb 2015

I booked three tickets on line for the 14th February. Due to load shedding at Rosebank Mall the movie was cancelled and the very helpful manager on hand advised me to phone Ticket On line and that a refund will be paid into my bank account.<br> <br> I called Ticket On line and gave all the relevant details on the 16th February. The consultant said that the money will be reflecting in my account within 14 days.<br> <br> 14 days came and went and no money was reflecting in my account. I subsequently called again three weeks ago to find out what the problem was (5th or 6th March 2015). I was told that there was a backlog but payment will be made by Wednesday the 11th.<br> <br> It is now the 23rd March and still no money is reflecting in the bank account. I have called Ticket On line this morning and am still waiting for the Supervisor to call me back with an explanation.<br> <br> It is more the lack of service than the actual refund of R188.50 that is more upsetting.