Refund delay

I booked tickets online for Bayside mall to watch Pitch Perfect 2. When we arrived there the power was out due to load shedding. Employee there gave me a number to call to request a refund on my credit card. I called and they took my details and told me that it will be processed within the next week or 2 which was fine. After 3 weeks I called again asking why I haven't been refunded and they checked and said it would be processed within the next 2 days. I am still waiting for my refund. This is utterly pathetic. I want my money back now! <br> Online Booking reference number is: [***6]<br> 4 x Tickets for Pitch Perfect 2 @ 124.00 BAYSIDE ON WED 20 MAY 2015 @ 19:45