Refund

I am writing to express my dissatisfaction with a recent experience at ster-kinekor Carnival City . On 09 November 2024, I attempted to pay for a movie ticket and snacks using my card. However, due to an issue with their payment system, the transaction was processed, and the amount was deducted from my account, yet I was unable to watch the movie. I immediately returned to the cinema and was assured that the refund would be processed within 6 hours because the speed point could not print out the receipt due to network issues. Unfortunately, this did not happen. The following day, I contacted their customer service via the landline and also sent an email along with a copy of my bank statement as proof of the transaction. I was then informed that the refund would be issued within 24 hours. When I called the following day, I was told it would take 22 days. Today, I followed up again and was told that the refund would be processed within 5 minutes. However, after waiting for over an hour, I called back only to have my calls rejected. This entire situation has been incredibly frustrating and inconvenient. I have yet to receive my refund and am disappointed by the lack of communication and resolution. I request immediate action to resolve this matter and refund the deducted amount to my account.