Refund

I made a booking with Ster-Kinekor online and booked the wrong cinema. I immediately emailed Ster-Kinekor and explained what happened, asking for either a refund or re-booking to the correct cinema. I was told to contact the call centre which i did but they were unable to refund or rebook the tickets elsewhere, stating that a system upgrade/change prevents refunds.<br> After explaining this again via email with customer care, i was simply told after 6 hours of back and forth communication that i either lost the money or i must go to the cinema i booked.<br> <br> Nice service Ster-Kinekor! (And i mean that in the most sarcastic manner).