KC
Kenny C
1 reviews | Active since Nov 2017
22 Feb 2018, 16:38
Refund
I recently bought two tickets for 50 shades of grey though the Ster-kinekor App and they changed me twice for those tickets, the bank also confirmed that I was charged twice. I sent Ster-kinekor an email with my credit card statement showing the double payment, they have requested my booking information which I have provided and now they have stopped responding to my emails regarding the status of my refund. This is unnacceptable treatment to a loyal customer, maybe I should start watching movie s at Nu Metro
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Ster-Kinekor's replyOfficial
23 Feb 2018, 10:06Dear Kenny,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
We have escalated your refund request to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Best regards,
Ster-Kinekor's reply23 Feb 2018, 10:06
Official
Dear Kenny,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
We have escalated your refund request to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Best regards,