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sS
spassova S

1 reviews | Active since May 2016

03 Jun 2016, 12:14

Rather stay in & watch TV

<p>On the 4th April I took my granddaghter to Eastgate & had a bad experience. The next day I sent an e-mail after the phones were not answered & the website kept bombing out. After not getting a response I decided NEVER AGAIN. But on the 1st June I get a "read receipt" which makes my blood boil again. GUESS WHAT! Still no phones being answered and website bombs out. IS THIS YOUR WAY OF NEVER HAVING TO DEAL WITH COMPLAINTS. DISGUSTED</p>

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Replies (4)
Ster-Kinekor
Ster-Kinekor's reply06 Jun 2016, 08:40
Official

Hi,

We apologize for the fact that you haven’t been contacted.

Your complaint has been forwarded advising the relevant department that you have not been contact.

You should receive a response soonest

Regards,

Ster-Kinekor

sS
spassova S's update13 Jun 2016, 12:02
Reviewer Update

SO SAD. Another generic response.

Nobody bothered to contact me. & I don't think they intend to. Just like ther website not working and the phone not being answered.

Just pretend to care and avoid the COMPLAINT.

NOT EVEN 1 STAR EARNED.

Ster-Kinekor
Ster-Kinekor's reply13 Jun 2016, 12:25
Official

Hi,

We apologize for the fact that you haven’t been contacted. Your complaint has been resent to Eastgate Management and the Regional Manager has also been included

sS
spassova S's update14 Jun 2016, 15:20
Reviewer Update

Well thank you very much!!!!

2 ½ months later and I get “Sorry – we hope to see you in the school holidays.”

Sorry does not help at all. Taking my business to Nu Metro.

TOTALLY DISGUSTED