RAT IN MY POPCORN - STER KINEKOR MAPONYA MALL

<p>I have never been treated so badly after what i reported to the STER KINEKOR STAFF at MAPONYA MALL.</p> <p>Me and my boyfriend have movie Thursdays and we have always went to Maponya Mall. Last night 27/07/2017 we went to watch the new PLANET OF THE APES.</p> <p>30 Minutes into the movie my bf saw a rat running past the seats near us. He told me but i did not belive him.</p> <p>A few minutes i then saw it running back down. Our popcorn was on the floor and we decided to just put it to the side as we not sure if the rat had gone in it or not. Later there was momevent by the popcorn bowl we put our feet up and then a few minutes later it passed right under our feet.</p> <p> </p> <p>We immedietley left and went to alert the staff. The manager was called.</p> <p>We told her what happened and all she did was offer us our popcorn back which was not the only thing we bough. She said she had no authority to give us a refund when we asked for it.</p> <p>When we asked who has the authority she contradicted herself and said we do not actually give refunds. Then she proceeded to tell us that she is not the manager she is just a team leader when we asked her to call the manager she contradicted herself again and said she is the manager.</p> <p>What was worse was that they all kept looking at each other as if they were caught and we heard one say to the other that they had told her Cinema 3 has rats.</p> <p>We were told that no refund can be given, we must come back another time to watch the movie and they will call pest control.</p> <p> </p> <p>I AM DISSAPOINTED AND DISGUSTED BY STER KINEKOR MAPONYA MALL. YOUR SERVICE IS A COMPLETE ZERO AND YOU HAVE A RAT PROBLEM.ACKNOWLDEGE IT AND DO SOMETHING ABOUT IT. SOME OF US STILL ENJOY WATCHING MOVIES AT THE THEATRE DO NOT TAKE OUR LOVE AND SUPPORT AWAY !!!!!!!!!!!!!!!!!!!!!!!!! </p>