JV
Juliana V

1 reviews | Active since Mar 2009

25 May 2018, 09:40

R600 for tickets

I tried to book on the Ster Kinekor website on the 11th of May. I had a few false attempts before succeeding. Imagine my surprise when I was charged three times for the same booking! I spoke to someone at Ster Kinekor who said the additional payments would be removed. Two weeks later the charges are still on my account. It looks like I paid R639 for two tickets! Yet no action was taken. Does Ster Kinekor think they're exempt from theft charges?

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Replies (2)
Ster-Kinekor
Ster-Kinekor's reply30 May 2018, 18:39
Official

Dear Juliana

We thank you for bringing the matter to our attention.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor

JV
Juliana V's update19 Feb 2019, 15:39
Reviewer Update
It took several weeks, but they eventually came right.