Queues and Bad customer service

I pre-booked a movie at Imax last night at Gateway costing R110. The movie started at 20h30 and I arrived at the venue at 19h50 thinking I had plenty of time to swipe credit card, get ticket and go to movie. I was sadly mistaken!<br> <br> I got the ticket for the movie using automatic machine on the wall no problem, However we are not permitted to take own beverages into movie. So as I wanted popcorn and coke, I had to subject myself to pure hell. The crowds were immense. I saw we had to now pre-pay for our beverages using self service kiosk. This I did which took me 5 min to figure out.. Then I had to queue for 30 min to collect beverage. The aircon in foyer was not working so it was hot and unpleasant!<br> <br> I then arrived at desk to collect beverage to get told I need 3d glasses for Imax. But I hadn't paid for them when pre-paying for beverages so had to do that and then queue again for another 30 min! At this stage I got upset. The person serving me didn't care at all and did absolutely nothing. I demanded to see a manager who helped me bypass the queue after I had paid for my R27 3d glasses. So I must subject myself to 40 min of pure hell to watch a movie costing me R200?!