****py Customer Service at Cape Gate

A week ago I bought tickets online fore Cape Gate Friday evening 07th X-men Dark Phoenix with Extra's of 2 regular Combo meals. Got to the cinema and i could not claim my tickets, eventually an employee helped me. when i wanted to claim my Regular Combo meals, I was told it was claimed the night before. they cant help me.... Really now .. I'm from Milnerton and watched the movie in Brakenfell. Where and why would i claim my vouchers( which i still have in my possession. Eventually I had to buy two additional meals as your support manager was not prepared to help me. NO customer friendly support at Cape Gate ... Thanks for nothing. Really ****py Service ... I will never buy via your online service again .... Or support your business...