Problem with SK Club Card since August 2016

<p>I have a problem with my Sterkinekor card ( ********** 97555) since August 2016, Whenever I book a movie it doesn't load the points or even shows in your system that I booked a movie.</p> <p>I've watched almost 30 movies during that period and lost most of the slips; I started booking using the phone but whenever the app updates It deletes all the previous booking history.</p> <p>I've made contact with several staff at various cinema and always received funny responses, saying I'M A **** BECAUSE THE SYSTEM NEVER LIES, How unprofessional is that.</p> <p>Some have rep**** to me the system is migrating and I'll be able to view my points after.</p> <p>I'm wondering, don't you guys keep record of every single bookings?</p> <p>The app has even become worse, whenever It updates it wipes out the booking history. </p> <p>When I ask to get a new card, they tell me it won't resolve the issue. </p> <p>I have complained many times and the issue has never been resolve</p>