PRESTIGE GATEWAY EXPERIENCE :-(

<p>Hi,</p> <p>Please see below email sent to ster kinekor on the 6th of March 2017</p> <p>Up till today there has been no response from Ster kinekor</p> <p>Below the Cas number etc.</p> <p>Service was really terrible</p> <p> </p> <p>A Ster-Kinekor team member will be in contact with you at the earliest opportunity. If you wish to reply to this email, do not edit the subject line. Below is a summary of your communication with us so far:</p> <p>Case Number: CAS-45260-K1N1M8 <br />Subject Line: SERVICE AT GATEWAY PRESTIGE CINEMA</p> <p> </p> <p> </p> <p>Hi,</p> <p><br />Hope this email finds you well</p> <p><br />I write today with no pleasure as to my experience at the Prestige cinema at Gateway <br />I booked for a movie on the 5th March 2017- Keeping up with the Kandasamys - at 12.15pm cine 10 for 2 people <br />Seats D-1 and D-2 </p> <p><br />I was a few mins late for the movie and when i entered the prestige there was no cashier to serve me with popcorn or coke.<br />There was an indian lady on duty who was smoking and when i asked her to please serve me she said the cashier was on break and will be back in 15mins!!!!<br />I had to go to the outside popcorn area and purchase popcorn, that also the cashier there had no change which i let her have.</p> <p><br />Once popcorn was received we went in to the movies<br />The seat D-2 was NOT reclining...<br />We pay the extra for the service and comfort and that was not comfortable at all and the service was just bad.</p> <p><br />I hope this does not happen to other customers<br />Overall a very bad experience for us </p> <p><br />I await a response </p> <p> </p> <p><br />Kind Regards,</p> <p><br />Sinesh Beeputh</p> ********** /> ********** </p> <p> </p> <p> </p> <p>Please could someone respond</p>