Prestige disappointment

Hi. I visited Ster-Kinekor Cresta on Monday 4 September 2017. Before I bought the expensive Prestige ticket I asked the waiter if pizza was available, as on my previous visit Ster-Kinekor couldn't provide what was on the menu. He assured me pizza was available. 1/4 into the movie the waiter informed me there was a delay, then halfway through the movie he informed me the pizza would not be coming because of some problem with the ovens. Sure, he offered me a refund, but I missed some more of the movie to go out and collect a box of consolation popcorn. This was my second, similarly frustrating and disappointing Prestige experience at Cresta. I will not be returning. You cannot justify the incredibly expensive ticket only with a nice reclining seat. Very disappointed my movie was spoiled like this!