Prestige booking out of hell!

<p>I booked the 17:45 (booking ref ********** 7) So i went to the prestige lounge and was sent back to ticket collection counters. Only 4 out of many were working and the ques were long. Then once i got my ticket 35 mins later we went to the lounge. then for some reason the ticket shows only admit 1, i showed my mail where you can see i booked 3 seats. Had to go back down and swip my card again. Now i was missing the movie already as it has started. Then i wanted to order some pop corn and cold drinks to be brought to our seats, i was trying to flag down somebody, there were 3 ppl standing there, not sure if they were staff or not but asked them if they worked here, they answered yes. So i asked can i order stuff, they then looked at each other and had a debate on who will take my order as it will entend that they have to work now. then i get to my seat and it's faulty, it does not hold the position that you put it in, it keeps on going back down to a sit up. a few minutes later i saw an open seat in the front right and that seat was fine, it stays in the setting you leave it at.... but when I saw what ****py view that seat had, i knew why it was empty. This was my 1st experiance at Prestige and is beyound dissapointed paying a premium price and the service level is so low.</p>