RL
Ricci L

1 reviews | Active since Apr 2013

15 Aug 2018, 13:33

Prestige and D-Box Disaster.

I logged a Ticket on the 6th of June. Since then I heard from them once to say they would contact me within 24 hours. Like an Idiot, I believed them.

https://www.hellopeter.com/ster-kinekor/reviews/prestige-more-like-slightly-above-average- **********

Since then we have had another bad experi3ence where we paid for a D-Box Seat for Incredibles 2 and the seats didn't work for more than half the movie.

I don't expect that they care about this at all. But just a warning to anyone who thinks they are going to get a "Prestige" or "Immersive" experience. You won't.

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply20 Aug 2018, 12:38
Official

Hello

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor