Poor Ster-Kinekor online service.

I made n booking online today at 12. I had to call 4 times to confirm if my booking was confirmed, having to hold for more than 15 minutes and call being dropped 3 times i realised people didnt want to assist me, then i was sent to go to the cinema,where as the payment went of from my bank account and i double checked my banking app. When i came to the cinemas they said that they could not confirm whether the booking was mine or not. For the 5th time i called sterre-kinekor customer help line and was told the money will be reversed in 2 hours. And that i have to pay again in order to watch the movie. It has been 4 hours since. And my money hasnt been reversed. I had to pay parking fees and carried the calling costs of more than 20 minutes as well as dealing with rude and nasty customer care staff. I personally feel this is unacceptable.