POOR STAFF AND POOR SERVICE

I came to the movies today and I bought 2 tickets for Once upon a time in Hollywood starring Leonardo DeCaprio - for the 12:30 show. 5 minutes into the movie i felt as if it wasn’t a movie for me, being a WEDNESDAY AFTERNOON WHERE YOU ARE DEAD QUIET- I decided to move over to IT (which unfortunately already started). Because the cinema was not busy AT ALL I didn’t think it would be a huge deal.

During the movie no customer came and said we were in their seats and everything was well and good.

Towards the end I was taken out by a Lyle King - who I must say dresses extremely scruffy and untidy (is this the type of people you allow to represent your company?) - he told me that I would have to pay double for another ticket.

I explained to him the situation in which he refused to want to hear me out and carried on being aggressive.

I payed the movie for IT AND Once upon a time in Hollywood - hence paying twice for ONE viewing.

He said that this is the only way forward and that he spoke to you personally on the phone as you lay down the rules.