Poor service level and bad management.

My husband and I experienced very poor service level at Ster-Kinekor at Bayside Mall. The movie that we had choosen did not work and we were given vouchers. The next day we went back to watch the movie and had asked if it was repaired and they assured us it would work and sold further tickets to other consumers. Needless to say the movie did not work and all we heard were excuses. It was a frustrating experience. Please train your employees and management on how to better handle situations like this.