Poor service from Ster Kinekor

I've been emailing Ster Kinekor since April to cancel my Subscription with them. With the lockdown they did suspend my subscription and gave me a voucher for the month I did pay but couldn't use.

Without my permission, I get an email to say my account will be reactivated again.

I have emailed Ster Kinekor asking them to cancel my subscription - Ster-Kinekor Case CAS-227489-H7R2T4 STK:***

No one has contacted me and my subscription is still going. I am paying R250 for something I am not using.