Poor service delivery from Ster Kinekor , The Zone Rosebank

I booked tickets to watch Wakanda forever online, reference no. WXPMGBK for the 12/11/2022 at The Zone Rosebank (20:30pm show). What a horrific experience. While waiting in a queue for 45 minutes (load shedding happened) so we were not allowed into the movies. At no point during the waiting period was there any communication from the staff as to what was happening and what the plan of action was. Everyone stood there waiting when it was eventually said in passing by a staff member that their main generator was faulty and the guy who was supposed to come sort it out was not answering his phone??? Please understand that all this time no one was providing any kind of information. When I eventually got to the front of the queue to inquire about the situation, I was met by rude staff that were short with the patrons. I advised that we'd been waiting for a while without any information and instead I was told the following: 1) either I must join another queue to get a rescheduled ticket or I was told that because I booked online I can go that route for a refund or if i want to wait I can wait? This Flippant attitude by the staff to try and understand the frustrations of the patrons is actually so disappointing. All I want is my money that was paid for my prestige tickets and snacks to be refunded to me immediately. The poor customer service leaves much to be desired and I will definitely not be going back to watch any movies at this facility again. I can honestly go back to watching at Numetro