POOR SERVICE @ STERKINEKOR

We went to the movies on the long weekend, Sunday the 5th at Mall at Carnival watching Ballade vir 'n Enkeling.<br> 1st issue: Sterkinekor representative turns the screen around as I am about to do the self help service<br> 2nd issue: The que for the refreshments are 5 different rows with between 10 - 12 people queing at 13h45, 15 min before the movie is suppose to start, We waited in the que, 2nd from the front, they stick up notices saying sold out on slush puppy. We eventually reach the front at 14h10 now the movie have started and we are still in the que. After requesting numerous snacks they were all sold out on, we ended up leaving the que, with 2 cokes and popcorn, just to reach the spices that were all empty, both sides. another 10 min went by before something came to fill this out of the silver bags. When entering the cinema it was 14h25 and the movie was on for about 10 minutes. Our subtotal for 2 to enjoy the movies, is anything between R200 - R300, when complaining to customer care this morning they were off line, and apparently still are, as no regional manager phoned me as yet. Where did the service go to? WHy not stock up if you know its LONG weekend. Awaiting answers????