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wenditiedt W

1 reviews | Active since Jun 2017

23 Jul 2018, 14:50

Poor Service at Ster Kinekor Watercrest

On Sunday afteroon, 22nd July, I was standing in line to purchase our movie tickets when the assistant moved out from behind his counter and walked to the people standing behind me, and asked to serve them. When I queried why he overlooked us, his response was that "he didn't see me." Really! What a poor excuse! He then proceeded to ask "which movie" I told him, he shrugged his shoulders and said "it's sold out, you'll have to come back." I accept that movies sell out but his attitude left much to be desired. On the Friday before I'd gone to buy vouchers for prizes for something else - I was told they don't do vouchers anymore. I will seriously give it great consideration before I visit a Ster Kinekor theatre again, especially Watercrest - had a much better experience at Pavilion's Nu Metro, following the terrible service on Sunday.

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Replies (2)
Ster-Kinekor
Ster-Kinekor's reply24 Jul 2018, 08:46
Official

Dear Wendi,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor

Ster-Kinekor
Ster-Kinekor's reply24 Jul 2018, 08:48
Official

Dear Wendi,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor