Poor Service and Process

I used the SK android app to buy 2 tickets and the app took 3 payments for 1 show. I highlighted this to call center after the movie and was told it would be reversed in 3 to 4days. I am still waiting!!! I called 3 times after the 1st call and was promised it's going to sorted and the money put back into my bank account, it's been almost 2 weeks since the last call and I'm still waiting for action! And this after I gave my card details and sending proof via e-mail!